Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2 to 4 business days after payment confirmation. During this time, we prepare and hand over your order for shipment.
Estimated Delivery Time
Once your order has been processed, the estimated delivery time is usually 10 to 20 business days, depending on the delivery country, courier availability, customs processing, and local delivery conditions.
Please note that delivery times are estimates and may vary due to circumstances beyond our control, such as carrier delays, holidays, customs processing, incorrect address details, or weather-related delays.
Shipping Costs
We currently offer free standard shipping on all orders where available.
If any additional shipping options or costs apply, they will be displayed at checkout before you complete your purchase.
International Shipping
We ship to selected international destinations, including the United States and other supported countries.
Depending on your country, customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer and are not included in the product price unless stated otherwise at checkout.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. Please allow some time for the tracking details to update after the shipment has been created.
Delivery Address
It is the customer’s responsibility to provide a correct and complete delivery address at checkout.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated address information.
Lost Packages or Delivery Issues
If your package appears to be delayed, lost, or there is an issue with delivery, please contact us at:
support.pupsip@gmail.com
We will review the tracking information and assist you as soon as possible.
Contact
If you have any questions regarding your order, shipping, tracking, or delivery, please contact us at:
support.pupsip@gmail.com