Privacy policy
Privacy Policy
Last updated: June 18, 2026
PupSip™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). PupSip™ is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. Depending on how you interact with our store, we may collect or process the following categories of personal information:
-
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
-
Payment and transaction information, including payment method, payment confirmation, order details, returns, exchanges, and purchase history.
-
Account information, including username, password, preferences, and settings, if you create an account.
-
Shopping information, including products you view, add to cart, purchase, return, or exchange.
-
Communications with us, including messages sent to customer support.
-
Device and usage information, including IP address, browser information, device information, cookies, and how you interact with the Services.
Personal Information Sources
We may collect personal information from:
-
You directly, when you place an order, create an account, contact us, or use the Services.
-
Your device automatically, through cookies and similar technologies.
-
Shopify and other service providers that help us operate our store.
-
Payment providers, shipping partners, fulfillment partners, suppliers, and other third parties involved in providing our Services.
How We Use Your Personal Information
We may use your personal information to:
-
Process and fulfill your orders.
-
Arrange shipping, delivery, returns, and exchanges.
-
Provide customer support.
-
Process payments and prevent fraud.
-
Manage your account and preferences.
-
Improve our store, products, and customer experience.
-
Send important order updates and service messages.
-
Send marketing communications, if permitted by law or with your consent.
-
Comply with legal obligations and enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information to third parties where necessary to operate our store and provide our Services. This may include:
-
Shopify, which hosts and powers our store.
-
Payment providers.
-
Shipping carriers and logistics providers.
-
Fulfillment partners and suppliers.
-
Customer support providers.
-
Marketing and analytics partners, if used.
-
Authorities or legal parties, if required by law.
We only share personal information where necessary for legitimate business, operational, legal, or security purposes.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to our store may be transmitted to and shared with Shopify and other service providers, including providers located in countries outside your country of residence.
To learn more about how Shopify uses personal information, you can visit Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our store, remember your preferences, analyze store performance, improve the customer experience, and support marketing or advertising activities.
Where legally required, we will ask for your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings or through the cookie settings available on our website, where provided.
Marketing and Advertising
We may use your personal information to send marketing communications or show personalized advertising, where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:
Third Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party websites. Please review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us at:
Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.
We retain your personal information for as long as necessary to provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include:
-
The right to access the personal information we hold about you.
-
The right to request correction of inaccurate information.
-
The right to request deletion of your personal information.
-
The right to request a copy of your personal information.
-
The right to object to or restrict certain processing.
-
The right to withdraw consent, where processing is based on consent.
-
The right to opt out of certain marketing or targeted advertising activities.
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we process your personal information, please contact us first at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country of residence.
If personal information is transferred outside the European Economic Area or the United Kingdom, we rely on legally recognized transfer mechanisms where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.
The updated Privacy Policy will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
PupSip™ Customer Support
Email: support.pupsip@gmail.com